Terms and Conditions

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TERMS AND CONDITIONS

These terms apply to all of members joining monthly Direct Debit packages with no minimum commitment period.

Membership

Your membership will start from the date specified on your signed membership agreement form.

Your membership will continue automatically unless you terminate your membership, in line with section 5 below.

Any person joining on our discounted rates must provide the following upon sign-up:

- Public sector keyworkers: You must provide either a valid work email address, or work ID to be eligible for this offer. 

- Student rate: You must provide a student ID card at your first trial session. This will be checked on an annual basis to maintain this rate.

- Concessionary rate: You must provide ID with proof of date of birth (passport or driving licence) to be eligible for this offer.

All checks will be verified by an instructor at the park.

Atlas Fitness venues and classes

We currently permit members to attend classes at any Atlas Fitness venue (Southampton Common and Southampton Outdoor Sports Centre). 

Class timetables

We may on occasion need to make additional temporary changes over and above seasonal changes to our class timetable. If possible, we will notify you of our intention to do this. 

About your membership fees

Joining fee

The joining fee applies to all memberships. If you cancel and want to rejoin, a further joining fee may apply.

Any joining fee payments will be taken in advance by credit or debit card.

Pro-rata membership fees

You will pay your first month’s pro-rated membership fee in your first Direct Debit payment. The first payment will normally be taken within 15 working days of your membership start date.

Monthly membership fees

Monthly membership fees are paid in advance by Direct Debit. This will be taken from your bank account on the first of every month.

Missing membership fee payments

If you don’t pay your membership fee on time, we will e-mail to notify you. We will continue to attempt to collect your subscription by Direct Debit unless you contact us and arrange alternative payment. You may be charged a one-off non-payment fee of £15 for this, if monthly payment is not collected within 30 days, prior to the missed payment.

Until your fees are successfully collected and your account brought back up to date your membership will be suspended and you will be unable to attend classes.

Fee changes

We review our membership fees from time to time. We will give you at least one calendar month’s written notice of any such changes. 

Suspending or cancelling or your membership

Suspending your membership

You can suspend your membership at any time. You can only suspend your membership for full calendar months for a period of up to six months.

Suspension may be activated from the start of any calendar month by giving us at least 30 days written notice before the end of the previous month. Your membership will then be suspended from the first day of the following month. For notices received less than seven days before month end, membership will be suspended on the last day of the following month.

Medical conditions: If you have a medical condition which prevents you from training temporarily, we allow an extended suspension period. Medical suspension periods can be a maximum of twelve months. We will require proof of your medical condition (such as a doctor’s certificate). We will suspend your membership upon receipt of your doctor's certificate or other proof. Any membership time paid but not used after this point will be credited back to you in training time upon your return.

When suspending your membership, you will need to supply a re-start date; your membership fee payments will automatically re-commence on that date. You are responsible for ensuring that we have received written notice of your intention to suspend your membership and a re-start date.

How to cancel your membership

Should you wish to cancel your membership you must give us at least seven days written notice before month end. Your membership will end on the last day of that month. For notices received less than seven days before month end, membership will end on the last day of the following month.

Notices received after 17.30 will be deemed to have been received on the next working day. You are responsible for ensuring that we have received your written notice.

Our right to cancel your membership

We may cancel your membership immediately if you:

• Break these terms and conditions
• Put the health, safety or wellbeing of other members or our employees at risk
• Allow other people to use your membership to attend classes
• Engage in disruptive or violent behaviour

Our responsibility to you

We are not legally responsible for any possessions you lose or that are damaged or stolen at the venue by anyone unless our instructors have been negligent. If you have an accident or injure yourself at one of our classes, you must report this to the instructor straight away to ensure an accident report form can be completed.

Your personal information

We take our responsibility for looking after your personal information very seriously. You can find out how you can see the information we hold about you or how to ask us to change this information in our privacy policy which is on our website. 

You are responsible for informing us about any changes to your personal information.

Changes to these terms and conditions

We may change these terms and conditions. We will give you at least 30 days, to inform you of any significant changes that may affect your membership and publish the updated terms and conditions on our website.

These terms apply to our pay-as-you-go members.

 Membership

Your membership will start once you have paid for the class you are attending. Payment will be received via card payment at the outdoor venue.

Once purchased attendance at the session cannot be transferred or refunded.

Venues and classes

We currently permit members to attend classes at any Altas Fitness outdoor location. 

Class timetables

We may on occasion need to make additional temporary changes over and above seasonal changes to our class timetable. If possible, we will notify you of our intention to do this. 

Our right to cancel your membership

We will cancel your membership immediately if you:

• Break these terms and conditions
• Put the health, safety or wellbeing of other members or our employees at risk
• Allow other people to use your membership to attend classes
• Engage in disruptive or violent behaviour
• If we cancel your membership, we will refund any outstanding class credits.

Our responsibility to you

We are not legally responsible for any possessions you lose or that are damaged or stolen at the venue unless our instructors have been negligent. If you have an accident or injure yourself at one of our classes, you must report this to the instructor straight away to ensure an accident report form can be completed.

Your personal information

We take our responsibility for looking after your personal information very seriously. You can find out how you can see the information we hold about you or how to ask us to change this information in our privacy policy which is on our website. 

You are responsible for informing us about any changes to your personal information.

Changes to these terms and conditions

We may change these terms and conditions. We will give you at least 30 days to inform you of any significant changes that may affect your membership and also publish the updated terms and conditions on our website.